Our Department

※ Engineering Department

Yopark’s Engineer Department is a comprehensive group that gathered a lot of skillful technicians working in 24 hours in the field like project designing, facilities installation, interior decoration, and package service of air condition’s choosing, installation, adjusting and maintenance. All the projects are supervised by competent professionals. We are aimed at providing you high quality service to make you comfortable and satisfied.

※ Sales Department

Yopark Investment Management Co., Ltd. is a professional renting company that provides five star full services to expatriates and peoples from all over the world in order to meet the needs in today’s real estate market.

Our sales department gathered a group of senior agents who familiar with local real estate market and know customer’s needs deeply. We are up to international market’s criteria and growing steadily. It is a company that is bound to be the greatest Service Apartment. We make our customers happy by providing first class service and professional skills. We are striving to elevate our service quality, enrich service extension in order to create perfect life for our customer.

Our goal is: We do more；Yopark！Love from it！Take Yopark，no mistakes. Every sales person takes this as their motto to serve our customer and win their trust and loyalty. It is by this purpose that drives us to present ideal service plan.

We are still in the crucial growing stage. Our sales keep long term constructive relationship with agents in order to make more customers accept our service apartment and promote new products to both customers and agency. Meanwhile, we cooperate with agency to provide good after service and status chasing after check in. For our long term cooperation partner, we assign Account Manager to solve tenants’ complaints and all the other things which we can make better. Our sales persons also responsible for searching latest market information and keep rental prices up-to-date. We present tailor-made promoting projects to tenants’ company and real estate agencies to assure a reasonable price on the basis of first class service.

※ Engineering Department

Yopark’s Engineer Department is a comprehensive group that gathered a lot of skillful technicians working in 24 hours in the field like project designing, facilities installation, interior decoration, and package service of air condition’s choosing, installation, adjusting and maintenance. All the projects are supervised by competent professionals. We are aimed at providing you high quality service to make you comfortable and satisfied.

※ Account Center

Yopark Account Center is to the tenants and landlords, all the employees in Account Center are professional staff, they are familiar with the foreigners’ habits and they can speak influent English and Japanese. In order to service for the customers, our goal is “We Do More” and make the people feel home away from home. Our services are as following:

1. Preparation for tenant C/I Before the tenant check in our serviced apartment, the customer service will let the agent provide the confirmation letter in order that the tenant can live a comfortable life.

2. Check In
When we do the C/I for the tenant, we will welcome the tenant to live in our department with smile.

3. First impression
We will introduce facilities, electric appliances and its usage to the tenant when first check in. We establish first impression to our customers, and searching tenant’s living details at the same time.

4. First visit after a week’s live-in
Our customer service staff will visit the tenants a week after their check-in. We want to know their needs and solve their problems. Let them feel warm by choosing Yopark’s service.

5. Questionnaire after a month
We will visit tenants again a month later for more specific information, listening their requests and suggestions and give them quick respond. Let them know we care for them deeply.

6. Questionnaire after the third month
It is the most crucial visit. We want to make tenants feel that Yopark is their second home—“ a home away from home”. And hope they will become our brand speaker subconsciously.

7. Complaints
We are more than happy to listening to tenants’ complaints and give them answer and ideal solution at the earliest possible time. We will double confirm with the tenants when the problem is solved and let them experience our service guideline, that is, TO BE THE FIRST TO WORRY ABOUT TENANTS’ TROUBLE AND CONCERNS WHAT THEY CONCERN.

8. We will conduct face to face visit after the complaint is solved and establish good relation with them for future cooperation.

9. Shuttle bus
We provide school bus for Japanese students and make the schedule according to school’s arrangement.

10. Outing
With the purpose of strengthen mutual communication and interaction, we organize outing twice a year for tenants.

11. Non-standard requests
Some tenant will have some non-standard request. For example they would like to get familiar with commercial area for dining and shopping. Also, other requests like applying for parking lot or pet certification. We will give tenants a prompt answer and help them adjust to the new environment quickly and make them a comfortable stay.

12. Medical hotline
We provide 24 hours medical hotline and, if necessary, accompany our customer to hospital. “We will be there when you are in need” we provide warming caring through sincerity.

13. Birthday wishing
Both tenant and landlord are important to us. They are our cooperative partners and our friends also. We will keep record of their birthday and send them the best wishes on his /her birthday. Let them know that we care.

14. Local Weather
Considered that expatriates don’t know Shanghai’s weather and culture well, our customer service can explain it to them if necessary. We want to help them merge into to china’s culture quickly and enjoy a pleasurable local life.

15. Check out
The tenant, HR and agent together with Yopark’s staffs will be present the day of check-out. We will express our sincere appreciation for choosing Yopark and welcome they choose us again.

Service for landlord
1. Communication in time
During the leasing term, our customer service staffs will keep in touch with the landlord should there arise electric appliances break down that needs to be repair or rooms renovation. We will explain to the landlord about the on going process of the project, calculate the price and double confirm way of payment. Our goal is to establish good communication channel and consensus with landlords.

2. Quick feed back
We will give landlords a quick feed back after the repairing is done. Keep the landlord updated about the status quo.

3. Interactive
Should there arise necessity for big repairing project which costs more than RMB 1000. We will make sure that we get both oral and written permission from the landlord for the purpose of keep a good trustworthiness.

Service for agency
1. We will arrange regular visit to agents who have a long term cooperation relationship with us. Communication is important to us. We want to provide greater service to those Real Estate Company and get their support.

2. Communication in time
We will keep chasing all the complaints we get from agent and give them feed back, to let them know our working process and our working spirit.

3. For the serious complaint we get from Real Estate Company, we will visit the company personally and searching any detailed information we can. After that we will report the situation to our management office and solve the problem promptly and give Real Estate Company feed back as soon as possible. We aim to promote mutual understanding and mutual-communication.

Our Account Center’s service concept is “We Do More”. We hope to satisfy our customers’ request the best we could. Meanwhile, we require every staff to think more for our customer and let them feel we are their second home in Shanghai. To satisfy our customer is the embodiment of our company value.

※ Transportation Department

We are in charge of shuttle bus service and Japanese student school bus service. There are 53 employees in our department and they are well experienced in driving. We have 24 bus with many styles, such as Ford 、Jinbei and so on.

Up to now, our shuttle buses have six lines in both Pudong and Puxi, including Lujiazui District, Huaihai Rd District, Gubei and Hongqiao. Our goal is to make the tenants can obtain the convenience.

In addition to it, our school buses for the Japanese tenants’ children will provide the convenient and safe service for the children.

※ General Affair Department

Yopark General Affair Department is mainly responsible for buying goods for our customers and consumptive supplements for the company. It is a professional buyer group who familiar with market price in every aspect. With their first-class after service quality, their work gets compliment from all our customers.

General Affair Department represents our concept of energy conservation.

General Affair Department ensures our supplement and office support.

※ Housekeeping Department

Yopark is a serviced apartment with high standard, high taste, high quality. By far, Yopark have owned more than 600 apartments with different styles, including Lujiazui District, Jinqiao District, Jingan Temple District and other top-grade districts. In a word, Yopark is a representative of the high-class serviced apartment.

The Lujiazui District can enjoy the beautiful scenery around the Huangpu River and the magnificent architectures around Pudong.

Housekeeping Department is an important department in Yopark, which should provide the comfortable, gentler and clean environment for the tenants. Our tenants come from different countries and districts; they may be in different ranges and ages. Our motto is to give them the life style with best standard and serviced quality so that there will be more and more tenants.

1. Specialty suites with spacious and comfortable living room and separate dining area.
2. All apartments are equipped with IDD telephone, broadband Internet access, in-room safe, TV, coffee pots and comfortable desk.
3. Luxury furniture, a 42-inch LCD TV and DVD and audio entertainment systems can make the guests in a comfortable environment to relax.
4. Spacious, modern bathrooms with a wall-mounted LCD TV, separate shower and bath, plush towels and bathrobes can make you enjoy a relaxing stay and make the tenants feel at home.
5. Apartments provide a full range of cleaning services: sending off clothes washing, carpet cleaning, marble crystal surface processing, cleaning curtains, sofas cleaning, kitchen cleaning and water services.

With the continuous expansion of Yopark, apartment service items will be gradually increased. Bright and spacious living space supports Yopark, and Yopark will always hold the thoughtful service concept, make the tenants live in immense pleasure. We will be ready to welcome and waiting for your arrival.